Frequently asked questions
Quick answers about how to request a quote, what gets included, and the support we provide before and after delivery.
How soon will I hear back about my quote request?
We typically respond within 30 minutes. A specialist reviews your line conditions before preparing a configured proposal with quantities, accessories, and lead time included. The proposal depends on technical review and has no fixed turnaround time.
Do you ship internationally?
Yes. We ship from US and EU stocking points to most countries. Lead times depend on the instrument family and any optional ISO 17025 calibration before dispatch.
Can instruments be calibrated before shipment?
Optional ISO 17025 calibration is available for most product families. We include the calibration certificate with the instrument and add the calibration window to the proposal.
What industries do you serve?
Beverage and food canning, bottling, brewing, winemaking, and container manufacturing. We supply the quality-control instruments those lines run on: seam gauges, torque testers for caps and closures, pressure and headspace testers, wall-thickness and coating gauges.
Do you offer onsite training and commissioning?
Yes. Onsite commissioning and training are available as line items on the quote, scheduled around your production window. Remote commissioning is also offered for many product families.
How do I request a multi-product quote?
Browse the catalog and add products to your quote cart with the "+ Add to quote" button. From the cart, enter your contact details and submit your request. There is no online payment—the cart is a quote request, not a checkout.